Model guide · Soundbar
Sonos Beam (Gen 2)
If audio cuts out on Sonos Beam (Gen 2), start with a restart. Use the separate handover steps when changing owners.
In store? To share a particular step, open the 3D guide and choose Share step there.
Share the model guide · QR code
Scan with the camera on the customer’s phone.
https://fixmytvsound.com/en/guides/beam2/Restart for sound problems
Disconnect power. Wait 10 seconds before reconnecting it. Give the speaker a minute to start.
Sonos restart instructionsFactory reset for a new owner · Beam (Gen 2)
Sonos advises against a factory reset for sound problems. These steps are for changing owners. Saved content and registration details will be removed.
- Disconnect power from the product.
- Hold Join while reconnecting power. Release when the light flashes orange and white.
- Wait until the light flashes green. The product is ready for setup.
Manufacturer support instructions · Sonos
Source market International · Checked 4 November 2026