Model guide · Speaker
Sonos Move
If audio cuts out on Sonos Move, start with a restart. Use the separate handover steps when changing owners.
In store? To share a particular step, open the 3D guide and choose Share step there.
Share the model guide · QR code
Scan with the camera on the customer’s phone.
https://fixmytvsound.com/en/guides/sonos-move/Restart for sound problems
Lift the speaker off its base. Hold Power for at least 5 seconds until its light goes out. Wait 10 seconds and press Power again.
Sonos restart instructionsFactory reset for a new owner · Move
Sonos advises against a factory reset for sound problems. These steps are for changing owners. Saved content and registration details will be removed.
- Remove the speaker from its base. Hold Power for at least 5 seconds until the light goes out.
- Hold Join and briefly press Power. Keep holding Join until the light flashes orange and white.
- Wait until the light flashes green. The product is ready for setup.
Manufacturer support instructions · Sonos
Source market International · Checked 4 November 2026