Model guide · Speaker
Sonos Roam
If audio cuts out on Sonos Roam, start with a restart. Use the separate handover steps when changing owners.
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Scan with the camera on the customer’s phone.
https://fixmytvsound.com/en/guides/sonos-roam/Restart for sound problems
Disconnect any charging cable and lift the speaker off its wireless charger. Hold the rear power button for at least 5 seconds until you hear the shutdown sound and the light goes out. Wait 10 seconds, then press Power briefly.
Sonos restart instructionsFactory reset for a new owner · Roam
Sonos advises against a factory reset for sound problems. These steps are for changing owners. Saved content and registration details will be removed.
- Hold the rear power button for 5 seconds. Listen for the shutdown sound and check that the light is off.
- Hold Play/Pause. While holding it, briefly press and release Power.
- Release Play/Pause when the light flashes orange and white. Wait for it to flash green before the new owner sets it up.
Manufacturer support instructions · Sonos
Source market International · Checked 4 November 2026