Troubleshooting
TV or soundbar sound keeps cutting out
Keep a note of when the sound disappears. An interruption at the same instant in a recording and an interruption at random times give you different clues. Repeat one test before changing the setup.
Work through these checks
Replay the same minute
Replay the affected section and then another programme. If the fault stays at the same moment in one title, compare another audio track or app. If it moves, continue with the connection checks.
Compare with the TV speakers
Use the TV’s own speakers for the same source. Dropouts there point you towards the TV or source. If the TV speakers stay stable, concentrate on the external speaker and its connection.
Check the connection
With a cable, switch off the devices before reseating it in the same sockets and inspect it for damage or tight bends. Try a known working compatible cable if available. With Bluetooth, compare at a shorter distance.
Compare format and software
Test Stereo/PCM after noting the previous format. If this stops the interruptions, report both results to the manufacturer. Check model-specific software updates and allow any running update to finish before restarting.
What did you find?
- Only surround sound drops out
- Check format support along the whole source–TV–speaker path.
- Both speaker choices drop out
- Investigate the common TV or source before replacing the soundbar.
Find instructions for your model
Menu names, ports and reset procedures vary. Use the full model code and country of purchase to choose the matching guide and manufacturer documentation.
Search model guides →Manufacturer references
General checks compiled by Fix My TV Sound. Follow model-specific instructions where menus or features differ. Sources checked 4 November 2026.
TV and speaker problems
Start with what you can hear or see. Each guide helps you compare sources, check a connection and decide what to try next.
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