No sound from the TV?
First check whether the TV's built-in speakers work. Then inspect the selected audio output and cable path. Some TV-connected Sonos sound devices use HDMI ARC or eARC, depending on the exact model and setup.
MODEL HELP
Sonos model help: sound, setup and reset
Find your Sonos model among 22 model guides. Open the matching guide for troubleshooting, available reset instructions and manufacturer references.
- Sonos AmpReceivers
- Sonos Arc (original)Soundbars
- Sonos Arc SLSoundbars
- Sonos Arc UltraSoundbars
- Sonos Beam (Gen 1)Soundbars
- Sonos Beam (Gen 2)Soundbars
- Sonos Era 100Speakers
- Sonos Era 100 ProSpeakers
- Sonos Era 100 SLSpeakers
- Sonos Era 300Speakers
- Sonos FiveSpeakers
- Sonos MoveSpeakers
- Sonos Move 2Speakers
- Sonos OneSpeakers
- Sonos One SLSpeakers
- Sonos PlaySpeakers
- Sonos PlaybarSoundbars
- Sonos PlaybaseSoundbars
- Sonos RaySoundbars
- Sonos RoamSpeakers
- Sonos Roam 2Speakers
- Sonos Roam SLSpeakers
Choose the exact model
Compare the complete model code on the product label, including its regional suffix. Each model guide links to its available sources and shows the applicable connection or recovery help. The depth of the guides varies; a catalogue entry does not mean every feature has been verified.
For missing sound, start with troubleshooting. Read the model-specific warning before resetting settings.
TV and speaker problems
Start with what you can hear or see. Each guide helps you compare sources, check a connection and decide what to try next.
All problem guides →Choose the exact Sonos model before troubleshooting
Instructions for Sonos Arc do not automatically apply to Arc SL or Arc Ultra. Different generations of Beam may also require different steps. Check the precise product name in your device details, and compare it with the models listed above. Do not try a model-specific button combination when the model or generation does not match.
Music works, but TV audio does not?
That distinction helps locate the fault. It shows the audio device can play from at least one source, so the next checks should focus on the TV output and connection rather than immediately resetting the speaker.
Considering a factory reset?
Try the documented restart checks first. Factory resets may erase settings and require setup again. Only follow instructions verified for your exact Sonos model, and cross-check current manufacturer guidance.
Fix My TV Sound is an independent service. Product names identify the relevant guides and do not imply an affiliation with the manufacturer.